bigbunny app Privacy Policy – How We Handle Your Personal Information

When you register and use bigbunny app, we collect certain personal information that is necessary to provide you with a safe, compliant, and enjoyable entertainment experience on our Philippines platform. The categories of data we collect include information you provide directly to us, as well as data generated automatically through your use of the platform. We collect only what is genuinely needed — we do not gather excessive or irrelevant personal information, and we review our data collection practices regularly to ensure they remain proportionate and lawful.

Information You Provide Directly

• Full legal name, date of birth, and nationality
• Email address and mobile phone number
• Residential address in the Philippines
• Government-issued ID details submitted for identity verification
• Payment method details (e-wallet account references, bank details) used for deposits and withdrawals in Philippine pesos
• Any communications you send to our support team

Data Collected Automatically

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Session duration, pages visited, and in-app navigation patterns
• Transaction history including deposits, withdrawals, and game activity
• Cookie and similar tracking technology data (see Section 6)

All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We act as the personal information controller for all data you provide to us, and we take that responsibility seriously.

The personal information we collect from players on bigbunny app is used exclusively for legitimate purposes directly related to operating our platform and fulfilling our obligations to you as a registered player. We do not use your data for purposes that are incompatible with the reason it was originally collected, and we will always inform you if we intend to use your data in a new way that requires your consent. Below are the primary purposes for which we process your personal information.

• Account creation and management: To register your account, verify your identity, and maintain accurate player records.
• Transaction processing: To facilitate deposits and withdrawals in Philippine pesos and maintain a complete and accurate financial history for your account.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and any other conduct that could harm players or the integrity of the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Legal and regulatory compliance: To meet our obligations under Philippine law, including anti-money laundering requirements and data privacy regulations.
• Platform improvement: To analyse usage patterns and improve the features, performance, and overall experience of the bigbunny app platform.
• Responsible gaming: To monitor play patterns and intervene where necessary to support player wellbeing in line with our Responsible Gaming commitments.

We process your data on the legal bases of contractual necessity, legal obligation, legitimate interests, and — where required — your explicit consent. You may withdraw consent at any time where consent is the basis for processing, though this will not affect the lawfulness of processing carried out before withdrawal.

bigbunny app does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We treat your data with the same care we would want applied to our own, and any sharing of personal information is strictly limited to what is necessary and lawful. There are, however, specific circumstances in which we may share your data with trusted parties, and we want to be fully transparent about those situations.

• Service providers: We work with carefully selected third-party service providers — such as payment processors, identity verification services, and cloud infrastructure providers — who process data on our behalf under strict contractual obligations and may not use your data for any other purpose.
• Regulatory and law enforcement authorities: We may disclose personal information to Philippine government agencies, regulators, or law enforcement bodies where we are legally required to do so, or where disclosure is necessary to prevent or investigate a crime.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
• Protection of rights: We may share information where we believe it is necessary to protect the rights, property, or safety of bigbunny app, our players, or the public.

All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable Philippine law. We do not transfer personal data outside the Philippines unless adequate protections are in place.

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include encryption of data in transit using industry-standard protocols, strict access controls that limit who within our organisation can view sensitive player data, regular security assessments, and secure data storage practices. While no system can guarantee absolute security, we continuously review and update our safeguards to keep pace with evolving threats and best practices in the industry.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law, including anti-money laundering regulations that mandate the retention of financial records. When your data is no longer needed for the purposes for which it was collected, and when there is no legal obligation requiring us to keep it, we will securely delete or anonymise it. If you close your account, we will retain only the minimum data required to comply with our legal obligations, and we will not use it for any other purpose.

Under the Data Privacy Act of 2012 of the Philippines, you have a number of important rights in relation to the personal information we hold about you. We are committed to honouring these rights promptly and transparently, and we will never make it unnecessarily difficult for you to exercise them. If you wish to exercise any of the rights listed below, please contact us using the details in Section 7, and we will respond within a reasonable timeframe.

• Right to be informed: You have the right to know what personal data we hold about you, why we hold it, and how it is being used — which is the primary purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: In certain circumstances, you may request that we delete your personal data — for example, where it is no longer necessary for the purpose for which it was collected and there is no legal obligation requiring us to retain it.
• Right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as our legal basis, and where your interests override ours.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

bigbunny app uses cookies and similar tracking technologies to make our platform work correctly, to remember your preferences, and to help us understand how players use the site so we can continue to improve it. A cookie is a small text file placed on your device when you visit our platform, and it allows us to recognise your browser on subsequent visits. We use both session cookies — which expire when you close your browser — and persistent cookies, which remain on your device for a set period or until you delete them.

The types of cookies we use include strictly necessary cookies that are essential for the platform to function (such as keeping you logged in during a session), functional cookies that remember your preferences, and analytical cookies that help us understand traffic patterns and player behaviour in aggregate. We do not use cookies to serve third-party advertising or to track your activity across other websites. You can manage or disable cookies through your browser settings at any time, though please be aware that disabling certain cookies may affect the functionality of the bigbunny app platform. For more information about managing cookies on your device, refer to your browser's help documentation.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bigbunny app handles your personal data, please do not hesitate to get in touch with our team. We are committed to addressing all privacy-related enquiries fairly, promptly, and in accordance with our obligations under Philippine law. You can reach us by email at support@bigbunnyapp.org, and we aim to respond to all data privacy enquiries within a reasonable timeframe. If you are unsatisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines.

This Privacy Policy was last updated in 2025 and applies to all players registered on the bigbunny app platform. We may update this policy from time to time to reflect changes in our practices or applicable law, and we will notify registered players of any material changes through the platform or via your registered contact details. We encourage you to review this page periodically to stay informed. For related policies, please also review our Terms and Conditions and our Responsible Gaming page.